1. Introduction
These Terms of Service (“Terms”) govern your use of First Security Services Pty Ltd (“we,” “our,” or “us”) and our services. By engaging with us or using our website, you agree to these Terms.
2. Services
We provide security services, including but not limited to:
- On-site security guards.
- Mobile patrols.
- Retail and event security.
Our services comply with the Australian Security Industry Regulations and relevant standards.
3. Service Limitations and Liability
- While we strive to provide the highest level of security, we cannot guarantee the prevention of all incidents.
- Our liability is limited to the extent permitted by law and excludes damages caused by third parties or force majeure events.
- You agree to provide accurate information and cooperate to ensure the effectiveness of our services.
4. Confidentiality
We treat all information obtained during the provision of services as confidential. This includes sensitive information about your business or personal security needs. We will not disclose such information except as required by law or with your explicit consent.
5. Client Obligations
- Ensure access to premises for security personnel as agreed.
- Provide accurate and up-to-date information necessary for service delivery.
- Notify us immediately of any changes to security requirements.
6. Payments and Refunds
- Payments for services must be made as per the agreed terms outlined in the service contract.
- Refunds are provided only in cases of service non-delivery, subject to review.
7. Compliance
We adhere to all relevant Australian laws and regulations, including the Security Industry Act and Privacy Act. All security personnel are licensed and trained in accordance with Australian standards.
8. Indemnification
You agree to indemnify and hold us harmless from any claims, liabilities, or damages arising from:
- Misuse of our services.
- Breach of these Terms.
- Unauthorized actions by third parties related to your premises.
9. Termination of Services
We reserve the right to terminate services if:
- There is a breach of these Terms.
- There is non-payment for services.
- Circumstances arise that compromise the safety of our personnel or the effectiveness of our services.
10. Governing Law
These Terms are governed by the laws of the Australian Capital Territory and applicable Australian laws.
Contact Us
For any questions or concerns regarding these Terms, contact us at:
Email: info@firstsecurityservices.com.au
Phone: +61 424 646 452
Address: Orion Unit-12, 170 John Gorton Drive, Coombs, ACT-2611, Australia